Privacy Policy

Twining Seasons Farm LLC
Last Updated: February 27, 2025

Twining Seasons Farm LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit twiningseasonsfarm.com, place an order, or interact with us.

By using our website and services, you agree to the terms outlined in this Privacy Policy.


1. Information We Collect

We collect different types of personal and non-personal information when you interact with our website and services.

A. Personal Information

When you place an order, sign up for our newsletter, or contact us, we may collect:

  • Name (Billing & Shipping Name)
  • Email Address
  • Phone Number
  • Billing & Shipping Address
  • Payment Information (processed securely through Stripe)
  • Order History & Preferences
  • Any other information you voluntarily provide (e.g., special requests, gift messages, feedback)

B. Non-Personal Information

We automatically collect certain information to improve our website and services, including:

  • Device Information (e.g., browser type, operating system)
  • IP Address
  • Cookies & Tracking Data (see Section 6)
  • Website Usage Data (pages visited, time spent on site)

2. How We Use Your Information

We use your information to provide the best possible service and customer experience. Specifically, we use your data for:

Order Processing & Fulfillment – Ensuring accurate billing, shipping, and delivery.
Customer Support – Responding to inquiries, order issues, and feedback.
Payment Processing – Securely handling transactions via Stripe (we do not store credit card details).
Marketing & Communications – Sending promotional offers, order confirmations, and newsletters via MailerLite (only if you opt-in).
Legal Compliance & Security – Protecting against fraud and complying with applicable laws.

We will never sell, rent, or share your personal data with third parties for marketing purposes.


3. How We Protect Your Information

We take data security seriously and implement safeguards to protect your personal information.

🔒 Secure Payment Processing – All payments are processed via Stripe, a PCI-compliant payment provider. We do not store or have direct access to your credit card details.
🔒 SSL Encryption – Our website uses Secure Socket Layer (SSL) encryption to protect sensitive data.
🔒 Restricted Access – Only authorized personnel have access to customer data for order processing and support.
🔒 Regular Security Updates – We monitor and update our website to prevent unauthorized access or data breaches.


4. Email & Marketing Preferences

A. Transactional Emails (Required)

When you place an order, you will receive:

  • Order Confirmation Email
  • Payment Receipt from Stripe
  • Pickup or Delivery Reminders

These are required for service fulfillment and cannot be opted out of.

B. Promotional Emails (Optional)

We use MailerLite for email marketing. If you subscribe to our email list, we may send:

  • Seasonal flower updates 🌸
  • Special promotions & discounts 💐
  • Farm news & behind-the-scenes stories 🚜

You can unsubscribe anytime by clicking the “Unsubscribe” link at the bottom of any marketing email.


5. Third-Party Services

We only share necessary data with trusted third-party services that help us operate our business.

A. Payment Processor – Stripe

All payments are securely processed through Stripe. Stripe collects and processes payment data according to their Privacy Policy.

B. Email Marketing – MailerLite

If you opt into our newsletter, your email will be stored and managed using MailerLite. You can read their Privacy Policy.

C. Website Analytics – Google Analytics

We may use Google Analytics to track website traffic and user behavior. Google Analytics collects anonymized data to help us improve our site. You can opt-out using Google’s browser add-on: Google Analytics Opt-Out.


6. Cookies & Tracking Technologies

We use cookies and tracking technologies to improve user experience.

🍪 Cookies We Use:

  • Essential Cookies – Necessary for website functionality.
  • Analytics Cookies – Help us analyze traffic and improve our site.
  • Marketing Cookies – Used for promotional campaigns (if applicable).

💡 You can manage cookies via your browser settings.


7. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal data.

Access & Correction – You can request a copy of your data or ask us to correct inaccuracies.
Deletion Request – You may request deletion of your personal data, except where legally required to retain it.
Marketing Opt-Out – You can unsubscribe from promotional emails anytime.

To exercise these rights, email us at twiningseasonsfarm@gmail.com.


8. Data Retention

We retain customer data only as long as necessary to fulfill orders, comply with legal obligations, and improve our services.

  • Order data is retained for tax and accounting purposes.
  • Marketing data is retained until you opt out.
  • Non-personal analytics data is stored indefinitely.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us.


10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be posted on our website and sent via email (if applicable).

Last updated: February 27, 2025


11. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

📍 Twining Seasons Farm LLC
📧 twiningseasonsfarm@gmail.com
📍 Friendsville, PA 18818
🌐 twiningseasonsfarm.com